Contact Us

Please scroll down and complete the form below to connect directly with our sales and support teams.


If you are a current customer of Sims Business Systems, you can use the Customer Support Center to request service, supplies, IT support, and more. For the fastest service, please have your 5 digit Sims equipment ID number(s) for your specific equipment in need of service or supplies.
You can also call us if you have any questions about sales, leasing, financing, service, billing, recycling programs, community outreach, or other questions or comments. See our FAQ section below for more info.

Call: (480)345-4000

Contact Sims

Our Location

124 W Julie Dr, Tempe, AZ 85283

For supply pickup, please call ahead. Our headquarters and supply warehouse is located in Tempe, Arizona. Turn North onto Maple or Ash from Guadalupe Rd., between Rural and Kyrene.

Contact Us

Call: (480)345-4000

For Service press 1, 2 for Supplies, 3 for Sales, and 4 Accounting and Administration. 

If you’d rather contact us by email, please submit the form on this page and we will email you back quickly.

Hours of Operation

Monday – Friday: 8AM – 5PM 

Saturday and Sunday: Closed

If you require emergency service outside of our normal operating hours, please submit the form on this page and we will get in touch as soon as possible.

Contact Us


124 W Julie Dr, Tempe, AZ 85283

Monday-Friday: 8am – 5pm
Saturday-Sunday: Closed

Start Today

When it comes to business technology… Sims has the experience, financial strength, knowledge, and purchasing options to work with any size business. We strive to exceed expecations. Simply contact our technology experts and we will guide you each step of the way towards optimizing your business.

Schedule a no-obligation consulation today:

Frequently Asked Questions

Where are you located?

124 W Julie Dr, Tempe, AZ 85283

What are your hours?

Monday – Friday: 8AM – 5PM 

Saturday and Sunday: Closed

Where is your service area?

Sims Business Systems is a family-owned technology company located in Tempe, Arizona. We service businesses within 100 miles of Maricopa County, Arizona. Cities include, but are not limited to: Phoenix, Scottsdale, Tempe, Chandler, Gilbert, Mesa, Glendale, Peoria, Paradise Valley, Buckeye, Fountain Hills, Queen Creek, Anthem, Surprise, Cave Creek, and more.

What are your specialties?

Sims provides personalized all-in-one solutions for office equipment sales/service/supply, full-spectrum managed I.T. services, business phone systems, document management solutions, and more. Contact us for a competitive quote.

What products does Sims offer?

SIMS sells and leases Ricoh, HP, Lexmark, and Brother MFPs/copiers, printers, scanners. We also offer custom cloud-based phone systems, interactive whiteboards, desktops computers, laptops, servers, other network equipment, production print equipment, printing supplies, and more.

Do you have discounts?

Sims is partners with multiple purchasing programs for government, education, medical, non-profits, and ministries. Ask us if you qualify. 

What's the customer process like?

To sum it up: First we schedule a consultation, then once we have discovered what you’re looking for… We create a customized plan for your business. IF you choose move forward and become a customer of Sims at this point, we will provide more reccomendations and walk you through purchasing, upgrading, adding, or removing equipment to fulfill all of your goals and technology needs.

Once you’re set up with service, we will remotely monitor your equipment and proactively provide service and supplies, leaving you with more time to focus direclty on your business. Our specialty is to provide the highest quality service possible even years after the initial sale. After your lease ends, we will help you upgrade your equipment and even manage your lease returns and deal with the leasing companies so it’s one less thing you have to worry about.

Do you host a local podcast?

We sponsor a podcast by Shawn Sims Bradford, and Ricoh USA.

Listen to episodes and find more info here:

What are the benefits to hiring a certified technician from SIMS?

Benefits of Hiring a Certified Printer Technician from Sims

40+ Years of Experience in the Industry

By hiring a certified trained technician from Sims(included in a service plan), you can trust that you’ll always receive the benefits below:

Faster response for service calls:  When vital equipment or systems are affected by some event, response time to solve the issue can be crucial. It is important to hire a reliable company with factory trained technicians and proven track record of 40 years in the industry. With Sims, you can rest assured that we always have local support available right here in Tempe, Arizona. Our technicians travel all over the valley and even outside of Maricopa County, Monday through Friday, 8AM to 5PM.

Reduce Pressure on your staff: When something happens, there’s no need to panic, simply fill out a form under our Customer Support section or simply call us at 480.345.4000.

Certified Technician is familiar with technology: Our techs don’t want to spend any more time at your business than they have to, because they understand that your machine being down means your business functions are inoperable and must be fixed immediately. When you have someone who’s had years of experience in the industry as well as recent certifications for updated training programs… you know that not only will it be repaired with speed, but will be fixed the right way with OEM parts.

Genuine parts are key:  Just like anything else, when you don’t use factory parts, things just don’t last… Our warehouse located in Tempe, Arizona stocks a wide-array parts and supplies for Ricoh/Lanier, HP, Samsung, Brother, Lexmark, and more! Our technicians only replace parts with OEM replacements directly ordered from the manufacturer. We know that inferior quality parts leads to more problems and that is something Sims avoids by using only the highest quality parts and supplies.

Knowledgable, Friendly, and Respectful: If you are looking printer repair services, from a trusted company, you can’t lose with Sims. Our technicians have years of experience, extensive knowledge of equipment, and advanced skills in multifunction printer repair. Our technicians also understand that while on your premises they are an extension of your business.