2021 Customer Satisfaction Survey

2021 Customer Satisfaction Survey - This new year Sims is intent on creating the highest level of satisfaction among our customers. A key component of this objective is receiving a candid assessment of our performance from the most important person in the process -- you, our customer. Thank You!

Your Name:*
First Last
Company Name:*
Your Title:*
Phone:*
Email:*
Name of person who invited you to take our survey?
1. The courtesy and responsiveness of the dispatcher*
1 - Poor 2 3 4 5 - Excellent
2. The arrival time of your service technician*
1 - Poor 2 3 4 5 - Excellent
3. Level of professionalism, confidence, courtesy, and attitude of the technician servicing your equipment*
1 - Poor 2 3 4 5 - Excellent
4. The time it took to restore your equipment to operational condition from placing the service call*
1 - Poor 2 3 4 5 - Excellent
5. Ease of ordering supplies*
1 - Poor 2 3 4 5 - Excellent
6. Level of courtesy and professionalism of Sims' staff*
1 - Poor 2 3 4 5 - Excellent
7. Making you feel like a valued client*
1 - Poor 2 3 4 5 - Excellent
8. Sims supplies the highest quality and highest yield of toner cartridges in the market. Would you try our product?*
- Yes
- No
9. Is your sales representative in constant contact with you to review your current environment and to keep you up to date on our latest products and services?*
- Yes
- No
10. Would you be more likely to place service calls, report meter readings, and order toner over the internet, rather than by phone?*
- Yes
- No
11. How would you rate our current website services?*
1 - Needs Work 2 3 4 5 - Excellent
12. What is your overall experience and satisfaction level of working with Sims?*
1 - Not Satisfied 2 3 4 5 - Extremely Satisfied
13. How likely is it that you would recommend Sims to a friend or colleague?*
1 - Not Likely 2 3 4 5 - Completely Likely
14. May we add you to our customer reference list?*
- Yes
- No
15. Are you able to think of anyone that may require our products or services? (For example: one of your suppliers, C.P.A./law firm, medical office, church, or any other local organizations you belong to)*
- Yes
- No
16. Do you currently have your own in-house Professional I.T. Services provider?*
- Yes
- No
17. Are you interested in learning about our Interactive Whiteboards and Digital Signage?*
- Yes
- No
We invite you to make any additional comments or suggestions that will allow us to better serve you in 2019:
Name
This field is for validation purposes and should be left unchanged.

2021 Customer Satisfaction Survey

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