2019 Customer Satisfaction Survey This new year Sims is intent on creating the highest level of satisfaction among our customers. A key component of this objective is receiving a candid assessment of our performance from the most important person in the process -- you, our customer. Thank You! Name:* First Last Company Name:*Your Title:*Phone:*Email:* Name of person who invited you to take our survey?1. The courtesy and responsiveness of the dispatcher*1 - Poor2345 - Excellent2. The arrival time of your service technician*1 - Poor2345 - Excellent3. Level of professionalism, confidence, courtesy, and attitude of the technician servicing your equipment*1 - Poor2345 - Excellent4. The time it took to restore your equipment to operational condition from placing the service call*1 - Poor2345 - Excellent5. Ease of ordering supplies*1 - Poor2345 - Excellent6. Level of courtesy and professionalism of Sims' staff*1 - Poor2345 - Excellent7. Making you feel like a valued client*1 - Poor2345 - Excellent8. Sims supplies the highest quality and highest yield of toner cartridges in the market. Would you try our product?*YesNo9. Is your sales representative in constant contact with you to review your current environment and to keep you up to date on our latest products and services?*YesNo10. Would you be more likely to place service calls, report meter readings, and order toner over the internet, rather than by phone?*YesNo11. How would you rate our current website services?*1 - Needs Work2345 - Excellent12. What is your overall experience and satisfaction level of working with Sims?*1 - Not Satisfied2345 - Extremely Satisfied13. How likely is it that you would recommend Sims to a friend or colleague?*1 - Not Likely2345 - Completely Likely14. May we add you to our customer reference list?*YesNo15. Are you able to think of anyone that may require our products or services? (For example: one of your suppliers, C.P.A./law firm, medical office, church, or any other local organizations you belong to)*YesNo16. Do you currently have your own in-house Professional I.T. Services provider?*YesNo17. Are you interested in learning about our Interactive Whiteboards and Digital Signage?*YesNoWe invite you to make any additional comments or suggestions that will allow us to better serve you in 2019:* This iframe contains the logic required to handle Ajax powered Gravity Forms.